How Long Will My Order Take?
The majority of dresses take 8-10 weeks to make. Please allow 1-2 weeks for delivery on top. Sashes take 6 weeks. Accessories, cravats, ties, swatches and TRY BEFORE YOU BUY - 1 week. NEED IT SOONER? Please e-mail us with your requirements - thank you
How Do I Order?
The easiest way to order is via this website. Please select the colour of your dress, and size, then 'Add to Bag'.
|1. Decide on style (if you'd like to see the dress before you purchase click here)
|2. Decide on colour (if you'd like to see swatches click here)
|3. Measure yourself (here's how)
|4. Select a standard size size (please see chart here)
|5. Or, enter your bust, waist, hip and length measurements.
|6. Select colour and back style (see note at bottom of page) and 'Add to Bag'
|7. Select shipping
|8. Read our Terms and Conditions
How Much Is Postage?
Our standard delivery charge is just £7.95 per package. Delivery to Irelands and Highlands is £20.95. Delivery to Europe is £20.95. USA, Canada, Middle East: £39.00 (1 dress). Rest of World: £49.00 (1 dress). Collection in person from Worthing, West Sussex is free, please e-mail or call (01903 242234 ) to arrange. Delivery Address: Please check that you've provided us with the correct address.
Can I Return My Item?
UK Returns: You have 7 working days after receipt of their order to cancel and receive a full refund (please see exception below). Orders may not be cancelled after this period except for under your legal rights. There's no exception to this and any dresses cancelled after 7 working days, and returned, will be sent back to you and you will be invoiced for postage costs. Sale items can also be returned - but postage is not refunded.
Outbound shipping costs (£7.95) will be refunded and we don't charge a re-stocking fee.
IMPORTANT: Any additional postage costs for areas outside of England, or any additional costs for special delivery, etc, will not be refunded. The customer is responsible for return postage costs.
Which items & dresses CANNOT be returned: A dress which is not made fully to our standard size chart. Altered dresses. Bespoke dresses. Dresses in sizes 0-4, or 20+, dresses ordered in a non returnable colour, sashes & garters made to your specific dimensions (outside of the dimension we offer on this website) cannot be returned. Jewellery or hair accessories that have been customised with your initials for example are also non-returnable. Earrings.
A DRESS THAT CAN BE MADE OUT OF 2 COLOURS - SUCH AS BABY, BABYCAKES, VICTORIANA, ETC. CAN ONLY BE RETURNED IN A SOLID COLOUR. FOR EXAMPLE, THE ENTIRE DRESS IN PURPLE, BLACK - NOT A COMBINATION OF COLOURS.
Items should be returned in same condition you receive them, and MUST be returned via a trackable, appropriately insured service. Refunds will be processed within a maximum of 15 days. Typically, 5 days after receiving the item back.