| FAQ's | |||
|---|---|---|---|
| What colours are the dresses available in? | |||
| Most dresses are available in around 100 colours. Where possible, satin dresses can be made in chiffon, taffeta dresses can be made in satin, etc. Please click on the actual dress you like and you will see a link to colour chart - it varies depending on the style. | |||
| What sizes are the dresses available in? | |||
| Any. They can be made in standard UK sizes, or change the size based on your body shape, such as 10 bust, 12 waist, 14 hips. | |||
| Can I be sent swatches? | |||
| Yes, please see here. | |||
| Can I visit you? | |||
| Yes, please see here. | |||
| Can I return my dress if I don't like it? | |||
| There are a range of colours and sizes that are returnable. Dresses in these colours and sizes can be returned within 7 days. Sale items can be returned. Any items sent to outside of the UK cannot be returned. Any bespoke, dresses made in non-standard sizes or dresses that have been changed in anyway can't be returned. |
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| Can you use my own fabric? | |||
| Sorry no. | |||
| How much is postage? | |||
| UK Mainland: £5.95 UK (Highlands, Islands, Ireland): £15.95 Europe: £15.95 USA, Canada, Middle East: £39.00 (please e-mail for quote if you're ordering more than 1 dress as postage to these locations is based on weight). Rest of World: £49.95 |
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| Can I change the design? Add straps? | |||
| You can swap the top of a dress, with the bottom of a dress no problem - there an additional charge of £20.00 - and the dresses would be non returnable. Straps can be added for £10.00. Please e-mail us with details of your design/changes. | |||
| Can I pay over the phone? | |||
| Sorry no. Please pay via the website using most cards, or please send a cheque. You can also bank transfer (please e-mail for account details). | |||
| How long will it take to get my dress? | |||
| Approximately 6-7 weeks. Please e-mail us with the date of your event. | |||
| Do your dresses come up small? | |||
| Dresses are made to our size chart which is which you must measure yourself. Please see here. | |||
| Do you offer discounts? | |||
| Sorry, no. |