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Here you'll find info on how to order, delivery, returns, hiring, etc. This information applies to orders placed via this website. For Terms & Conditions of dresses ordered from our Boutique, please click here. |
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Ordering Information - Delivery, Payment, Packaging & Returns
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The easiest way to order is via this website. Please select the colour of your dress, and size, then 'Add to bag'.
There are a selection of dress colours and sizes that if ordered are returnable. There are also 'other sizes' such as 0-4 or 20+ that are not returnable and also a range of other colours that if ordered your dress can't be returned.
Some dresses can also be Made to Measure. (http://www.courtesan-boutique.co.uk/customise.html)
Alternatively, please send details of your order by post to: 157 Heene Road, Worthing, BN11 4NY.
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If your dress or accessory is in stock we will dispatch it within 24 hours. The majority of dresses take 4-6 weeks to arrive, LouLou and Angel Bride dresses can take up to 12 weeks. Please e-mail us with the name of the dress or accessory you're interested in and we will get back to you ASAP with a delivery time. |
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Delivery Rates/Post & Packaging |
Our standard delivery charge is just £5.95 per package. It actually costs us £10 to send a dress, but we feel that £5.95 is less scary for our customers! This is a 2 days delivery service for UK mainland customers, providing the item is in stock- please see 'Delivery Time'. Collection in person from Worthing, West Sussex is free, please e-mail or call (01903 531145) to arrange.
Delivery Address: If you're not at home during the week, and you don't want to send your dress to work, please let us know after you have placed your order and we will send it to your local news agents ready for you to collect within 10 days.
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Returns - applies to UK customers only |
Returns General:
The customer is responsible for return postage costs. Under the Consumer Protection (Distance Selling Regulations) the customer has 7 working days after receipt of their order to cancel and receive a full refund. Orders may not be cancelled after this period except for under your legal rights. There's no exception to this and any dresses cancelled after 7 working days, and returned, will be sent back to you and you will be invoiced for postage costs.
Outbound shipping costs (5.95) will be refunded and we don't charge a re-stocking fee. IMPORTANT: Any additional postage costs for areas outside of England, or any additional costs for special delivery, etc, will not be refunded.
Which items & dresses CANNOT be returned:
Made-to-Measure dresses or a dress which is not made fully to our standard size chart.
Altered dresses.
Dresses in sizes 0-4, or 20+, dresses ordered in a non returnable colour, sashes & garters made to your specific dimensions (outside of the dimension we offer on this website) cannot be returned. Jewellery or hair accessories that have been customised with your initials for example are also non-returnable.
If you would like to cancel your order, please notify us via e-mail: enquiries@cboutique.com or by post to 157 Heene Road, Worthing, West Sussex, BN11 4NY, UK.
The customer is responsible for the cost of returning the items. Items should be returned in same condition you receive them, and MUST be returned via a trackable, appropriately insured service.
Refunds will be processed within a maximum of 30 days. Typically, 5 days after receiving the item back.
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International Delivery |
We send our dresses and accessories to just about anywhere in the world. Please e-mail us before you order for a delivery quotation. Please note; you will be responsible to pay for any taxes or custom duties when your item arrives. Shipping to America usually costs between 50-60 USD. When you checkout, you can add 'International Delivery' to your order. If you can find a cheaper courier, we'll happily use them.
WE DO NOT ACCEPT RETURNS FROM OUTSIDE OF THE UK |
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We accept Visa/Mastercard/Switch via PayPal when ordering via our website. You do not have to be registered with PayPal to pay. If you do have a PayPal account, simply enter your username and password when checking out. You can also pay in cheque via post. Please make cheques payable to 'Courtesan Boutique'. |
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To ensure security of your financial information, our customers pay us via PayPal - however, you can use any card to pay. Please see their website for more information. |
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Dresses are wrapped in tissue paper, and/or a polythene cover. The package is then sent in a waterproof delivery bag or a box. |
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| Try Before You Buy |
Dresses can be loaned for 3 days Monday-Thursday only. Please see here: Try Before You Buy and please read the Terms and Conditions. |
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| Colours |
Colours and fabric vary per dress. Please see each individual dress page for details. If you're unsure of the colour, please order a swatch first. Colours often look different in the flesh. |
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| Swatches |
Please click here for details. £5.95 is the standard postage charge on this website. We therefore offer 1-3 swatches for the £5.95 postage.
We are currently adding more swatches, so please contact us if you don't see the sample that you need.
Some swatches can take up to 4 weeks to arrive.
They are sent by regular post. |
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STOCK DRESSES can be hired for 50% of the purchase price. Hired dresses cannot be altered. The full price of the dress is required, 50% is refunded when the dress is returned in the same condition before it was hired. You can collect your dress (or have your dress posted) 1 week before the date that you need it and return it 1 week after please. Please e-mail or call (01903 531145) to arrange. |
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We spent years sourcing beautifully made dresses. Dresses that are fully lined, have invisible hems, feature boning in the tops, have built in cups so there's no need to wear a bra, are made from good quality fabrics such as a heavy satin, silk, beautifully made lace, soft tulles, nettings, sparkly organza and flowing chiffon.
Most of our dresses involve a lot of hand sewing, and if you took them apart you'd find tailors chalk marks, areas that are double lined, breast cups, and interfacing.
Our satin dresses are thick, so they won't reveal every lump and bump. Even our chiffon dresses contain invisible breast cups for support and shape. Most of our dresses look like there's a body in them even when they're on the hanger!
The structure of our dresses is what separates us from high street shops. We also have an incredibly low rate of returns. In fact, returns are a rarity. |
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| More Pictures |
| We're in the process of adding pictures to the gallery. In the meantime, if you need to see a dress in a different colour, or need further pictures, please e-mail enquiries@cboutique.com. |
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| Sizes |
| Sizes vary per dress. Each dress page contains a size chart. Please also see our 'Measuring Guide'. If you need a larger or smaller size than you see listed, please e-mail us, we may be able to arrange this. Dresses can be made in US sizes if required - although non returnable. Our size chart is an accurate UK size chart. However, there is no 'give' in our dresses, they are thick and boned. |
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| Measuring Guide |
| Please click here for measuring guide. |
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| Made to Measure |
| Please click here for details on made to measure dresses. Please note, Lou Lou and Angle Bride dresses cannot be made to measure. |
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| Change Length |
| Please click here for details on made to measure dresses. Please note, Lou Lou, Hunters and Gatherers, Charas, Elsa Haag, and Angle Bride dresses cannot be made to measure. |
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| Change Style |
| Many of our dresses can be made long or visa versa, can have straps added, a corsage changed for a bow, a bow changed for a sash etc. Most variations are free of charge, although dresses can't be returned that have been changed from the original style in any way. |
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| Alterations |
| Courtesan Boutique do not offer an alteration service. |
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| Discounts |
We believe our dresses are very competitively priced. Other companies often offer a dress in standard sizes and only a few colour options, so benefit from bulk discounts, but offer the customer little choice.
Most of our dresses are available in any colour, size, and can be made to measure, so we don't buy in bulk and receive a bulk discount from our suppliers.
We also buy many of our dresses from America, which incur a import duty, tax, and shipping costs. With all this in mind, unfortunately we don't offer discounts for buying more than 1 dress.
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